Refund policy

We want you to be sure about NEXVO One. If it isn't right for you, you have 30 days from the day your order is delivered to request a return.

Conditions To be eligible, NEXVO One must be in its original condition, with no damage beyond normal inspection, and returned complete with everything it shipped with: the protective case, the charging cable and the cleaning cloth. Please keep the original packaging where possible.

How to start a return Email us at [pawpurecompany@gmail.com] or use the contact form on our website with your order number and the reason for the return. We'll reply with return instructions and the address to send it to. Please don't send anything back before contacting us — returns received without prior notice can't be processed.

Return shipping [WHO PAYS RETURN SHIPPING — ejemplo: "Return shipping is paid by the customer, except where the item arrived faulty or incorrect, in which case we cover it."] We recommend using a shipping method you can trace, as we can't process a refund for a parcel that doesn't reach us.

Refunds Once we've received and inspected the returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within [X] business days. Depending on your bank or card issuer, it may take additional days for the money to appear on your statement. Original shipping charges, if any were paid, are not refunded unless the return is due to a fault on our side.

Faulty or incorrect items If your NEXVO One arrives damaged, faulty or isn't what you ordered, contact us within [2] days of delivery with your order number and photos of the issue. We'll arrange a replacement or a full refund at no cost to you.

Order cancellations If your order hasn't shipped yet, contact us as soon as possible and we'll cancel it and refund you in full.

Questions Anything unclear, ask us at [pawpurecompany@gmail.com] before you order. We'd rather answer a question than process a return.