Shipping policy

Shipping Policy

Order processing Orders are prepared within [1] business days of payment. Orders placed on weekends or public holidays are processed on the next business day. You'll receive an order confirmation by email as soon as your payment is accepted.

Delivery times Estimated delivery is [3-6 days] after dispatch. Delivery times are estimates, not guarantees — they depend on your location and on the carrier's handling times, and can be longer during holiday periods or due to customs processing.

Order tracking We don't currently provide a tracking number for every order. If you'd like an update on where your order stands, email us at [pawpurecompany@gmail.com] with your order number and we'll check its status and reply to you directly.

Shipping destinations and costs We currently ship to [UNITED STATES]. Shipping costs, where they apply, are calculated and shown at checkout before you pay.

Customs, duties and taxes Depending on your country, your order may be subject to import duties, taxes or customs fees. These are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient. We have no control over these charges and can't predict their amount.

Incorrect addresses Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately at [pawpurecompany@gmail.com] — we can usually correct it before dispatch. We can't be held responsible for orders sent to an address entered incorrectly.

Delayed or lost orders If your order hasn't arrived within [8] days of the estimated delivery window, contact us at [pawpurecompany@gmail.com] with your order number. We'll investigate with the carrier and, where a parcel is confirmed lost, send a replacement or issue a full refund.